IT Operations Assistant, SC4 at World Food Programme (WFP)
Organization: World Food Programme (WFP)
Job Type: Full-time
About the World Food Programme (WFP):
The World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. WFP's efforts focus on emergency assistance, relief, and rehabilitation, as well as development activities, with the ultimate goal of ending hunger and achieving food security for all.
Job Summary:
The IT Operations Assistant will play a critical role in supporting the day-to-day operations of WFP's IT systems and infrastructure. The successful candidate will be responsible for providing technical assistance, troubleshooting, and maintenance of IT equipment, networks, and systems. This position will work closely with the IT team to ensure the smooth operation of WFP's IT services, supporting the organization's mission to fight hunger and improve food security worldwide.
Key Responsibilities:
1. Technical Support: Provide technical assistance and support to WFP staff on IT-related issues, including hardware, software, and network problems.
2. IT Equipment Maintenance: Perform routine maintenance and troubleshooting of IT equipment, including computers, printers, and other peripherals.
3. Network Administration: Assist in the administration of WFP's network infrastructure, including configuration, troubleshooting, and maintenance of network devices.
4. System Administration: Support the administration of WFP's IT systems, including user account management, software updates, and system backups.
5. IT Service Management: Assist in the implementation of IT service management best practices, including incident management, problem management, and change management.
6. Communication: Provide timely and effective communication to WFP staff on IT-related matters, including system downtime, maintenance, and outages.
7. Collaboration: Work closely with the IT team to ensure the smooth operation of WFP's IT services, sharing knowledge and expertise to resolve complex technical issues.
Requirements:
1. Education: Completion of secondary school education, with a focus on IT or a related field.
2. Experience: At least 2 years of experience in IT operations, technical support, or a related field.
3. Technical Skills: Proficiency in IT service management, network administration, system administration, and technical support.
4. Certifications: CompTIA A+ or equivalent certification is an asset.
5. Language: Fluency in English, with excellent written and verbal communication skills.
What We Offer:
1. Competitive Salary: A competitive salary, based on WFP's salary scale.
2. Benefits: A range of benefits, including medical insurance, pension, and annual leave.
3. Opportunities for Growth: Opportunities for professional growth and development, with a focus on IT and humanitarian work.
4. Diverse and Inclusive Work Environment: A diverse and inclusive work environment, with a strong focus on teamwork and collaboration.
How to Apply:
If you are a motivated and talented IT professional, with a passion for humanitarian work, please submit your application, including your CV and a cover letter, to the World Food Programme (WFP) website. Only shortlisted candidates will be contacted for an interview.
https://ngojobsite.com/it-operations-assistant-sc4-at-world-food-programme-wfp/